What is Seat Management?
• Seat management is the long-term outsourcing of the provision of end-user computing facilities, and may include procurement, installation, configuration, maintenance, helpdesk and other support services for desktop systems, servers, LANs and other communications facilities.
• A seat management contract typically specifies what services will be delivered at a fixed price per seat or end-user workstation
Why Seat Management?
• It removes the financial risks associated with investment in rapidly changing technologies
• It fixes the cost of end-user support through a well-formulated and enforceable service level agreement
• It enables IS departments to regain their traditional authority by transferring their focus from technology to service delivery
• Seat management usually has a positive impact on TCO through:
• Identifying and eliminating hidden costs
• Facilitating continuous improvement at a fixed cost
• Unifying and rationalising service delivery
• Creating economies of scale
What kind of equipment can be provided?
• PCs
• Laptops or Notebooks
• Printers
• Multi-function devices
Before delivering any Seat Management Service to the customers, Intikom will perform assessment and data gathering from the customer. The data collected such as: technical requirements checklist, image development creating and testing, data migration plan, testing & quality assurance, image loading and asset tagging, all these are done in pre-deployment stage of the service.
During deployment stage, the service included delivery to site, onsite installation, data migration and data cleansing, UAT, asset tagging, and transfer knowledge to the user and in-site administrator.
After deployment, there will be Management and Transition stage. Here we will establish the helpdesk system, onsite support system, asset management system up to patch management. This stage is managed by a seat management committee to assure all project activity will be delivered smoothly, and to assure all parts of project will be working properly.
Regular meeting will be held monthly or in order suitable for the customer, and the committee will issue a regular report on a monthly, quarterly, or yearly basis.
To learn more about Intikom Seat Management solutions, please contact our sales or drop your number on our inquiry page.
